Booking chat rules, warnings and account restrictions

Completed-trip chats are read-only; off-platform attempts are blocked before delivery.

Booking conversations become read-only after a booking is completed or cancelled. Existing messages remain available to permitted participants and authorized investigators. Contact customer support for help after completion.

The platform checks booking messages for restricted contact details and recognizable English/Filipino attempts to move transactions or conversations off the platform. Detected messages are not delivered. A red warning explains the reward eligibility risk and shows the sender’s violation count. Detection is not a guarantee that every attempt will be recognized, and legitimate wording may need staff review.

Violations count against the sender only. Retrying the same request does not add another violation; a new deliberate attempt can. At three blocked attempts, account modules are restricted to customer support. Restricted owners cannot receive new bookings, and restricted renters cannot create or accept booking/payment actions. Balances and trip records are retained; rewards are not automatically confiscated by this rule.

Contact customer support to appeal a mistake or obtain help with an existing trip or funds. Staff with booking-investigation permission can review blocked-message evidence and restore access with a recorded reason and password confirmation. Blocked drafts are stored separately for this review and never sent to the other participant.