Two government IDs, selfie and camera challenge

Capture your own documents securely using the in-app camera.

Renters and owners submit two distinct valid government IDs through the designated account verification screen, together with a selfie and the requested live-camera challenge. Follow the specific screen instructions and use clear, complete, glare-free captures of the originals.

Allow camera access in your browser, use adequate lighting and keep the document in focus. If access fails, check your browser’s camera permissions, close other camera apps and start again. Ordinary file upload is not an alternative for government-ID captures.

Never send IDs, selfies, passwords or one-time codes to the AI assistant or ordinary chat. Submit them only through the protected verification workflow. AI assistance extracts information and flags possible inconsistencies; it cannot certify authenticity, identify faces or provide certified biometric liveness. Human review is required.

If a case needs changes, read the reviewer’s reasons, correct the requested evidence in the case and resubmit. A pending case is not an approval. Use Complaints & Appeals if you dispute a decision.