Cancel a booking or ask about a refund

Use the recorded booking terms and the current status.

Read Deposits & Cancellations and the accepted booking-specific terms. Do not invent a universal free-cancellation window, penalty or refund completion time.

Use an available cancel action for an unpaid request and check the resulting status. Paid bookings, active trips, provider payments under review or disputed deductions require the appropriate support process; AI cannot cancel them or authorize money movement.

If the owner cannot supply the vehicle, report it through the platform and preserve the booking record. Do not agree to an unrecorded replacement or extra charge. Mandatory rights and applicable provider rules still apply.