Make a complaint or appeal a decision

Use private support and preserve relevant evidence.

Sign in and open a support case explaining the issue and the outcome you seek. Include relevant booking or case information only in the private workflow. Preserve the agreement, platform messages and relevant payment or handover records.

Read the Complaints & Appeals policy for the review and escalation process. If challenging a verification, access or dispute decision, explain the specific error and provide requested evidence through protected channels.

AI cannot decide an appeal or bind the owner or operator. A support process does not remove applicable consumer, privacy or other mandatory legal rights, and it is not a substitute for emergency services.