Owner commission, cash payments and wallet balances

Understand the commission arrangement and use only enabled wallet controls.

The standard owner commission is 20% of the eligible rental subtotal unless a different rate is disclosed and agreed for the booking. Deposits and separately stated provider fees are not rental revenue for that calculation. A later rate change does not alter an existing confirmed booking.

The intended cash workflow secures platform commission from an owner’s funded wallet. Online rental proceeds, pending earnings, withdrawable funds and prepaid commission credit must be distinguished. A policy description does not mean these controls are active in the deployed version.

Use only wallet, cash and withdrawal options actually enabled in your account. Do not promise a real-time withdrawal or instruct a renter to pay cash when that workflow is unavailable. PayMongo wallet/disbursement enablement alone does not prove platform integration, settlement or a successful payout.

For a disputed commission, balance or payout, open private support. AI has no access to balances, cannot move money and cannot approve withdrawals. Processing fees and provider availability must be disclosed by the enabled flow before confirmation.