Rate a vehicle owner or report a booking participant

Leave feedback after a completed rental and send booking concerns to support.

Rate a completed rental

On phones, Bookings shows a card for each rental with dates, rental total, payment method, status and action buttons. Search, status filters and pagination remain available. Expand the shortened booking reference to view its full reference. In Bookings, renters can select Rate vehicle owner after a trip is completed. Choose one to five stars and write at least ten characters of feedback. Each completed booking accepts one rating. The renter, vehicle owner and authorized support staff can view that booking’s feedback.

Report a participant

Select Report vehicle owner or Report customer on the booking to describe a concern. Choose a reason and explain what happened. The reported account is determined from the booking. Reports are handled privately through the reporter’s support case and the staff inbox.

Follow up with support

Safety concerns receive urgent priority. You can follow up and provide further details through Support using the case reference. A report records an allegation for investigation and does not automatically change the other account’s status.