AI help and human customer support

Know who answers and when a human case exists.

Logged-out visitors can use clearly labelled AI help for general questions after acknowledging the AI privacy notice. This visitor conversation does not create a human support case. Sign in as a renter or vehicle owner for private customer support.

Logged-in renters and vehicle owners can contact the support inbox. When no eligible staff or administrators are online, optional consented AI help may answer general questions while the original message stays saved for the human team. No response time is guaranteed.

AI cannot see private bookings, balances, identity documents or account records, and cannot verify identity, approve claims, change bookings or issue refunds. Staff and administrators use the workspace inbox instead of a floating “Chat with us” button.